Where is the store based?
ILEMER STORE is based in the city of Kobe and city of Tokyo Japan.
ILEMERLAND(Hyogo)
ADDRESS:
Kobe International House B1
8-1-6 Gokodori Chuo-ku, Kobe-shi, Hyogo-ken 651-0087 Japan
Google Map
ILEMERTOKYO(Tokyo)
ADDRESS:
Tachibana Hibiya Building 1-2-15 Yurakucho Chiyoda-ku Tokyo 100-0006 Japan
Google Map
Do you ship outside of Japan?
Can you ship outside of Japan?
Yes, we can accept orders and ship products worldwide.
Shipping costs may vary depending on the region, so please check the rates here.
Please note that we cannot ship to some regions.
Please note that we cannot ship to some regions.
When will my order be shipped? When will I receive my order?
It takes usually between 7 and 10 business days for processing and products will be delivered within 20 days after order confirmation.
Also, please consider that depending on the region, traffic/weather conditions, or any inconvenience might delay the delivery.
Can I make changes to my shipping address after I place my order?
Unfortunately, you are unable to change or correct your shipping address after you ordered, because we process shipping right away after payment.
I have not received any reply from your customer service after ordering.
We usually reply within 3 or 5 business days. Check the spam category in your mailbox, otherwise contact us at info@ilemer-online.com if you did not receive any mail from us.
I only received a part of my order.
We are unable to ship the items separately, so please contact customer service.
If we need to ship your order in two boxes, you will be notified in the shipping email upon delivery.
Who will pay for customs duties/taxes?
All customs duties and purchase taxes must be paid by the customers themselves.
ILEMER STORE does not accept responsibility for any additional taxes.
Is it possible to cancel my order?
It is, only if you cancel it before we start shipping your items. After that, you cannot modify your order.
May I return or exchange a product?
About exchanges and returns, please check the dedicated page here.