Orders & Returns

SHIPPING CARRIER

Shipments are via EMS.

SHIPPING FEE

Shipping costs are as follows. (Currency:yen)

♦First Zone (China,South Korea,Taiwan) ￥1,000

♦Second Zone (Asia※excluding China,South Korea,Taiwan) ￥1,500

♦Third Zone (Oceania,Canada,Mexico,Middle East,Europe) ￥2,000

♦Fourth Zone (U.S.※including Guam and other U.S. territories) ￥2,000

♦Fifth Zone (Africa,Central and South America※excluding Mexico) ￥2,500

DELIVERY TIME

It takes 7-10 business days to process and confirm your order.

Your order will be shipped from Japan within 20 days from the date of order confirmation. Delivery may be delayed due to traffic and weather conditions. Also, depending on the delivery area, delivery may take longer than usual.

We do not ship products on Saturdays, Sundays, holidays, or during the New Year holidays.

日本への発送は行っておりません

RETURNS

About returned goods exchange

If you receive the item at hand, please confirm immediately whether the item is incomplete.
Basically, items that can be returned or exchanged will be limited to items of "State at the time of sending".

Procedure of communication of returns / size exchanges
In any case, please note that we will not accept any returns or exchanges without notification.
Although we are sorry very much, please describe the contents of the following to "within 7 days after delivery of goods", please contact by e-mail.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@ilemer-online.com

Shipping
To return your product, you should mail your product to: 〒651-0087, Chuo-ku, Kobe-shi, Hyogo, 8-1-6, Goko-dori, Kobe International House, STUDIO ATAO CO.,Ltd.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.