Orders & Returns


As all our products are enclosed in special cases when delivered, we do not provide a special wrapping service. If you order a bag, it will come with a paper bag.

* Paper bags may not be included with pouches or general goods.


Shipping fee is set as below:

Region Shipping Fee
China, Taiwan, Korea


Asia (excluding China, Taiwan, and Korea) ¥1,900
Europe, Oceania, North America, Central America and the Middle East (excluding the United States, Guam, and Saipan) ¥3,150
South America & Africa ¥3,600
The United States, Guam, Saipan


Free shipping on orders over 10,000 yen!


Please allow 7-10 business days for order processing and verification.

At the latest, delivery will be made with 30 days from the date the order was confirmed. Delivery also can be delayed due to adverse traffic condition or weather condition. And depending on the shipping region, delivery may take longer than usual.

Products are not dispatched on Saturdays, Sundays, or public holidays, or during the year-end/new year holiday.



About returned goods exchange

  • If you receive the item at hand, please confirm immediately whether the item is incomplete.
  • Basically, items that can be returned or exchanged will be limited to items of "State at the time of sending".

Procedure of communication of returns / size exchanges
In any case, please note that we will not accept any returns or exchanges without notification.
Although we are sorry very much, please describe the contents of the following to "within 7 days after delivery of goods", please contact by e-mail.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@ilemer-online.com

To return your product, you should mail your product to: KIBC-502 5-5-2 Minatojima-minamimachi, Chuo-ku,Kobe-shi, Hyogo-ken 650-0047Japan.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.