ILEMER online store opened ! Welcome to our store

Orders & Returns

GIFT WRAPPING SERVICE

As all our products are enclosed in special cases when delivered, we do not provide a special wrapping service. If you order a bag, it will come with a paper bag.

* Paper bags may not be included with pouches or general goods.

SHIPPING FEE

Shipping fee is set as below:

Region Shipping Fee
Asia ¥1,400
Europe ¥2,200
Oceania, North America, Central America and the Middle East ¥2,000
South America & Africa ¥2,400

Free shipping on orders over 10,000 yen!

DELIVERY TIME

Please allow 7-10 business days for order processing and verification.

At the latest, delivery will be made with 30 days from the date the order was confirmed. Delivery also can be delayed due to adverse traffic condition or weather condition. And depending on the shipping region, delivery may take longer than usual.

Products are not dispatched on Saturdays, Sundays, or public holidays, or during the year-end/new year holiday.

RETURNS

About returned goods exchange

  • If you receive the item at hand, please confirm immediately whether the item is incomplete.
  • Basically, items that can be returned or exchanged will be limited to items of "State at the time of sending".

Procedure of communication of returns / size exchanges
In any case, please note that we will not accept any returns or exchanges without notification.
Although we are sorry very much, please describe the contents of the following to "within 7 days after delivery of goods", please contact by e-mail.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@ilemer-online.com

Shipping
To return your product, you should mail your product to: KIBC-502 5-5-2 Minatojima-minamimachi, Chuo-ku,Kobe-shi, Hyogo-ken 650-0047Japan.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.